Customer care
Privacy Policy
How we collect, use and protect your personal information.
19 clauses
Scope of this policy
This Privacy Policy explains how NEZORYXQ collects, uses, discloses, retains, and protects personal information when you visit our website, create an account, submit an inquiry, request a sample or quote, upload artwork, place an order, or contact us.
Who operates the website
NEZORYXQ operates this website and is responsible for the personal information described in this policy. Privacy questions and requests may be submitted through our Contact Us page with the subject ‘Privacy Request’.
Account and contact information
We may collect your name, email address, telephone or WhatsApp number, company name, country, account preferences, protected login credentials, and account security records.
Orders, quotes, and wholesale information
We may collect products, quantities, customization selections, shipping and billing addresses, order history, invoices, payment status, transaction references, business requirements, samples, returns, and after-sales records.
Artwork and customization files
We may collect logos, trademarks, names, photographs, artwork, text, proofs, design instructions, packaging files, and approval records that you provide for quoting, sampling, or production.
Device, cookies, and website activity
We may collect IP address, browser and device information, referring pages, pages viewed, session identifiers, country selection, cart activity, wish lists, search history, campaign attribution, and interaction events through cookies, local storage, session storage, and similar technologies.
How we use information
We use information to operate accounts, prepare quotes and proofs, process payments and orders, arrange production and delivery, provide support, prevent fraud, maintain records, improve our services, measure website performance, and comply with law.
Service providers and business partners
We may provide necessary information to payment providers, banks, hosting and security providers, production and packaging partners, carriers, freight forwarders, customs brokers, email providers, analytics providers, advisers, and authorities where legally required.
Payment information
Payments may be processed by independent payment providers or banks. We may receive payment status, amount, currency, provider name, and transaction identifiers, but we do not intend to store complete payment-card numbers or card security codes on our own systems.
Sale, sharing, and analytics
We do not sell personal information for money. If optional analytics or advertising technologies are enabled, certain online activity disclosures may be treated as sale, sharing, or targeted advertising under some state laws, and we will provide required choices where applicable.
Access, correction, and deletion
Depending on applicable law, you may request access to, correction of, deletion of, or a portable copy of certain personal information. We may need to verify your identity before completing a request.
Marketing preferences
You may unsubscribe from marketing emails using the unsubscribe link or account preferences. We may still send transactional messages about accounts, payments, orders, security, or customer support.
U.S. state privacy rights
Residents of California and other states may have additional rights where the relevant privacy law applies, including rights to know, correct, delete, opt out of certain sale, sharing, or targeted advertising, appeal a decision, and receive non-discriminatory treatment.
Cookie and browser controls
You may control cookies and stored website data through your browser. Disabling essential storage may prevent account, cart, checkout, country selection, or preference features from working correctly.
Retention
We retain information only as long as reasonably necessary for accounts, orders, production, reorders, support, accounting, tax, customs, fraud prevention, warranties, disputes, security, and other legal obligations.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Children’s privacy
Our website and services are intended for adults and business buyers and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
International processing
We and our service providers may process information in countries other than where you live. Those locations may have different privacy laws, and we use appropriate safeguards where required.
Updates and contact
We may update this policy prospectively as our services or legal obligations change. The date above identifies the current version. Submit questions through our Contact Us page and write ‘Privacy Request’ in your message.
A question about your privacy?
Contact our team and include “Privacy Request” in your message.