Eligible 30-day returns
Eligible standard, unused, non-personalized products purchased directly from us may be returned within 30 calendar days after delivery, subject to proof of purchase and prior return authorization.
Returns and refunds policy
Returns & Refunds
Return and after-sales rules for standard items, custom products, cancellations, quality claims, and refunds.
Start After-salesLast updated: July 19, 2026
Standard products
Return condition
Products must be unused, unaltered, in resalable condition, and returned with their original components, accessories, and packaging where reasonably possible.
Non-returnable stock products
Products clearly marked final sale, clearance, specially sourced, used, altered, or non-returnable before purchase are not eligible for a change-of-mind return unless a legal remedy applies.
Wholesale orders
Custom wholesale, private-label, specially sourced, and made-to-order products are governed by the written quote, invoice, proof, and this policy and are not covered by the standard change-of-mind return period.
Custom-made products
Final sale after proof approval
Custom, personalized, private-label, logo, special-color, special-size, specially packaged, and made-to-order products are final sale when correctly produced according to the approved proof and order specifications.
No change-of-mind returns
A correctly produced custom product cannot normally be returned because the customer changes their mind, no longer needs it, dislikes an approved design choice, ordered the wrong quantity, or approved incorrect artwork.
Cancellation before production
Contact us immediately if you wish to cancel. If production has not started, we will review the status. A refund may be reduced by actual non-recoverable artwork, proofing, sample, setup, material, or payment costs where permitted by law.
When the final-sale rule does not apply
The final-sale rule does not remove remedies when a product is materially defective, incorrectly produced by us, materially different from the approved proof, damaged in transit, or otherwise protected by non-waivable law.
Problems covered
Manufacturing defects
Contact us if a product has a material manufacturing defect that affects its ordinary use, agreed appearance, or expressly confirmed quality standard.
Incorrect production
We will review products with the wrong item, logo, text, color reference, size, quantity, or placement when the difference was caused by us and materially departs from the approved proof or written specification.
Shipping damage
Keep all cartons and packing materials and provide photographs of the outer carton, shipping label, inner packaging, and damaged products so we can investigate and preserve carrier claim rights.
Shortages and wrong products
Provide the order number, received quantity, carton labels, packing photographs, and product photographs. If a shortage or shipping error is confirmed, we will arrange an appropriate remedy.
Claims and review
Submitting a claim
Please report visible damage, shortages, wrong products, or obvious production errors within seven calendar days after delivery. Latent defects should be reported promptly after discovery. These reporting requests do not shorten non-waivable legal rights.
Information needed
We may request photographs, video, measurements, carton labels, packing materials, the approved proof, and a description of the affected quantity to determine the cause and appropriate remedy.
Normal production variation
Minor variations inherent in materials or production are not normally defects when disclosed and within reasonable tolerance. This may include small differences in shade, texture, placement, dimensions, weight, packaging, or finish.
Customer-approved details
An error already visible in and accurately reproduced from the approved proof is not normally a production defect. This does not excuse a material deviation from an expressly agreed specification.
Remedies and refunds
Available remedies
After reviewing an approved claim, the remedy may include repair, correction, reproduction, replacement, shipment of missing products, partial refund, full refund for the affected product, or another mutually agreed solution.
Return authorization
Do not send products to the factory, business address, or carrier without authorization. The authorized return address may differ from the original shipping address.
Return shipping costs
For an eligible change-of-mind return, the customer pays return shipping and original outbound shipping is not refundable unless required by law. For a confirmed error caused by us, we will cover reasonable authorized return shipping where a return is required.
Refund timing
Approved refunds are issued to the original payment method where possible. Payment providers and financial institutions may require 5–10 business days to post the credit after we process it.
Start an after-sales request
Use our After-sales page to request a return, cancellation, refund, or quality review. Include your order number, the affected quantity, a clear description, and supporting photographs or video.